General Terms and Conditions of Use for a Website.

Welcome to the website (hereinafter the “Website”). By entering this website YOU ASSUME THE OBLIGATION TO RESPECT THE TERMS AND CONDITIONS OF USE (hereinafter the T&C), PRIVACY POLICY AND PERSONAL DATA PROCESSING POLICY that will be governed by the laws of the Republic of Colombia and any user who does not reside in Colombia must submit to Colombian law as applicable for the use of this Website.

The Website is the responsibility of BUENAHORA SAS (hereinafter MICHÚ), a company legally established in Colombia, identified with Taxpayer Identification Number (In Spanish, NIT) 805.022.251-7, address for legal notices: Calle 2 Oeste No. 2-38 in Cali-Colombia, Telephone: (2) 8921713 and email:

Acceptance of Terms and Conditions of Use

By entering and / or using this Website  the user admits to having read and understood these T&C and agrees to accept them and comply with all applicable laws and regulations that are part of Colombian legislation. In addition, when the user uses any service provided on this Website, for example “chat”, suggestion boxes, contests, among others, will be subject to the rules, guides, policies, terms and conditions applicable to such services.

In case the user does not agree with these T&C, he/she must refrain from using this Website. This Website is controlled and operated by MICHÚ from its offices located in Colombia.

Modifications and changes: MICHÚ has total autonomy, therefore it reserves the discretionary right to modify, change, clarify, add, remove, delete or take out, unilaterally, any part or all of this website, as well as these terms and conditions, modifying, changing, clarifying, adding, removing, deleting or taking out any of its stipulations, at any time and without prior notice, as deemed necessary, so that the user every time he/she uses the MICHÚ Website must consult the T&C, legal notices and privacy policy and personal data processing in force at that time, which will apply to transactions and use of the Website. By using this website after the modifications and changes have been published, the user accepts those modifications and changes, regardless of whether they have reviewed them or not.

Presentation of the Products on the Website

It is MICHÚ’s policy to constantly update and review the products displayed on this Website. MICHÚ can modify and discontinue products at any time. Therefore, when selecting a product to take it to the shopping cart, the customer will be informed of its availability.

The products offered on the Website will contain the characteristics and properties of the same, so that the user can get the closest idea possible to the reality of the product.

For this, MICHÚ may, at its discretion, indicate some of the following characteristics depending on their relevance: size, weight, dimensions, material from which it is manufactured, nature, origin, components, uses, form of use, properties and quality.

The final order of the product will include its total price (including all applicable taxes).

Colors and / or Display of products

The MICHÚ Website is intended to display images of the products as accurately as possible. However, we cannot guarantee that the color you see matches the color of the product since the color display depends, in part, on the monitor you use, as well as being handmade products made from natural materials (fibers) the colors vary due to its nature

Therefore, MICHÚ is responsible for the color of the product chosen at the time of making the purchase online, but not that there is a subtle difference between the color chosen and the color delivered, unless the difference between the two is significant.

Summary of the Order Before Payment

Once the user has included in the shopping cart all the products that he/she wishes to acquire, the user can click on the shopping cart, where he/she can verify the order summary of all the products that the user intends to acquire including their complete description, the individual price of each of them, the total price, the additional costs and expenses that the user must pay for the shipment and the sum of what the user must pay. This, in order that the user can verify the operation and carry out the necessary corrections  or cancel the transaction. MICHÚ is not responsible in case the user does not perform the respective verification mentioned before proceeding with the payment of the order.

Acceptance of data processing and privacy policy

In order for a customer’s purchase offer to be valid, it is required that the customer fills out an electronic form available on the Website, which will have the client’s personal data (full name, identification number, telephone number, valid physical address, email), the selection of the desired products, the way in which the customer will pay, the data that depending on the form of payment are necessary to complete the purchase, as well as the other data that MICHÚ considers necessary to carry out the purchase. The completion of the entire electronic form and its submission by clicking on the options “I accept T&C” and “I authorize the processing of my data in accordance with the data and privacy processing policy” is understood as the express will of the user to contract and said electronic form will be preserved by MICHÚ as a support and proof mechanism.

Product Warranty

Regarding the product warranty, in the following link política de garantía (warranty policy) you will find the information applicable to each of them.

Returns – Right of Withdrawal

Taking into account that commercial transactions made through the website is considered by Colombian Law as a “distance sale”, users will have the right to withdraw in the terms established in Article 47 of Act 1480 of 2011. Therefore, The user will have a maximum term of five (5) business days, counted from the date of receipt of the product at the delivery address registered on the Website, to express by email sent to: to state the user’s wish to exercise its right of withdrawal and return the product received to MICHÚ, by the same means and under the same conditions in which the user received it. In the event that the right of withdrawal is used, the contract will be terminated, and MICHÚ will reimburse the money that the user had paid for the product within twenty (20) calendar days after the user’s statement of exercising his/her right of withdrawal. Shipment and other costs that the return of the good entails will be covered by the user.

Applicable Legislation and Jurisdiction

These T&C will be governed and interpreted in accordance with the laws of the Republic of Colombia. Any dispute arising from this document will be submitted to the competent judges in accordance with Colombian law and both MICHÚ and the client expressly waive any other jurisdiction that may correspond to them due to their present or future place of residence.

Intellectual Property Rights

All computer, graphic, advertising, photographic, multimedia, audiovisual and / or design material, as well as all the contents, texts and databases made available on this Website are the exclusive property of MICHÚ or, in some cases , from third parties that have authorized MICHÚ its use and / or exploitation.